About Us / General Inquiries

1. Why are your prices so low?

SkinMedix.com is your source for low prices on the world's leading anti-aging cosmeceuticals normally available only through physicians offices and high-end spas at much higher prices. In order to maintain low overhead and pass the savings on to our customers we do not feature hundreds of product lines and thousands of products which are not in high demand; the products on our site represent the most sought-after and popular cosmeceuticals on the market today.

2. Where is SkinMedix.com located?

Our Mailing Address is: 
SkinMedix.com  
304 Indian Trace, Suite 180 
Weston, FL 33326 
United States

We currently do not allow local pickup or in-store purchasing. SkinMedix.com is an online-based retail business.

3. Is your website secure?

Our shopping cart software uses the latest encryption technology to safeguard the transmission of your information. Additionally, we have teamed with Authorize.net to securely process transactions. Authorize.Net and SkinMedix.com are committed to providing our customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. We implement and maintain compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard.

4. Do you charge sales tax?

Sales tax is collected within the state of Florida. You will see any applicable taxes in your shopping cart before confirming charges.

5. Do you have a phone number that I can call to speak with Customer Service?

Yes. Our toll-free telephone number is 1-888-888-3462. For the most rapid response to any inquiry, please send us a message through your free SkinMedix Account. Our customer service department is open from 9am - 5pm Monday - Friday, excluding United States Holidays.

Products, Payment & Authenticity

1. Where can I find the expiration date on a particular product?

The majority of manufacturers of cosmeceuticals do not list expiration dates for their products except where required (e.g., sunscreens). As a high volume operation with rapid inventory turnover, SkinMedix delivers only fresh products from our climate controlled warehouse. We do not deal in old or expired skin care products. SkinMedix customers can rest assured knowing they will be delivered only fresh product.

2. Which product should I use for my skin type?

Unlike spas and doctor's offices that charge an enormous markup, SkinMedix.com does not employ teams of professionals to advise or recommend products. All products on the website are guaranteed to be authentic. When you know what product you want and you want the best price, we deliver. 

3. What is a Professional Size product?

To learn more about Pro Sizes, please click here.

4. What are your acceptable forms of payment?

SkinMedix.com accepts Visa, Mastercard, Discover, American Express, PayPal and Google Checkout*. If you would like to pay by check, you may do so through PayPal. For more information on our secure payment options available, please click here.

*where available from Google

Billing Information

1. What will appear on my statement when I make a purchase?

The SkinMedix.com charge will be listed on your statement as: SKINMEDIX.COM or SKINMEDIX

Shipping & Delivery

For all information on Shipping, Delivery, and International Shipping, please click here.

Refunds & Returns

For all information on Refunds and Returns, please click here.