SkinMedix

FAQs

About Us / General Inquiries

1. Is SkinMedix a reputable company?

SkinMedix consistently scores high in customer satisfaction since its founding in 2005, winning the Circle Excellence Award from Bizrate in both 2020 and 2021 for outstanding reviews by customers polled after delivery. SkinMedix is currently a Trusted Store by Google Shopping, awarded only to stores with the highest customer satisfaction and a combination of fast shipping and on-time deliveries, among other services. SkinMedix is A+ rated by the BBB. We source our inventory either directly from the manufacturer, authorized distributor, or reputable industry wholesaler and all items are guaranteed authentic.

1. How are your prices lower than my doctor / esthetician?

SkinMedix.com is your source for low prices on the world’s leading anti-aging cosmeceuticals normally available only through physicians offices and high-end spas at much higher markups. In order to maintain low overhead and pass the savings on to our customers we do not feature hundreds of product lines and thousands of products which are not in high demand; the products on our site represent the most sought-after and popular cosmeceuticals on the market today. Unlike spas and doctor’s offices that charge an enormous markup, SkinMedix.com does not employ teams of professionals to advise or recommend products.

2. Where is SkinMedix.com located?

Our mailing address is:
SkinMedix.com
11216 Tamiami Tr N #121
Naples, FL 34110
United States

We currently do not allow local pickup or in-store purchasing.

3. Is your website secure?

Our shopping cart software uses the latest encryption technology to safeguard the transmission of your information. Additionally, we have teamed with Bolt to securely process transactions. Bolt and SkinMedix are committed to providing our customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. We implement and maintain compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard.

4. Do you charge sales tax?

Sales tax is collected within the state of Florida. You will see any applicable taxes in your shopping cart before confirming charges.

5. Do you have a phone number that I can call to speak with Customer Service?

Yes. Our toll-free telephone number is 1-888-888-3462. For the most rapid response to any inquiry, please send us a message through your free SkinMedix Account. Our customer service department is open from 9am – 5pm Monday – Friday, excluding United States holidays.

Products, Payment & Authenticity

1. Where can I find the expiration date on a particular product?

The majority of manufacturers of cosmeceuticals do not list expiration dates for their products except where required by law (e.g., sunscreens). As a high volume operation with rapid inventory turnover, SkinMedix delivers only fresh products from our climate controlled warehouse. We do not deal in old or expired skin care products. SkinMedix customers can rest assured knowing they will be delivered only fresh product. All items are guaranteed authentic.

2. Which product should I use for my skin type?

Unlike spas and doctor’s offices that charge an enormous markup, SkinMedix.com does not employ teams of professionals to advise or recommend products. All products on the website are guaranteed to be authentic. When you know what product you want and you want the best price, we deliver.

3. What is a Professional Size product?

To learn more about Pro Sizes, please click here

4. What are your acceptable forms of payment?

SkinMedix.com accepts Visa, Mastercard, Discover, American Express, PayPal, Venmo, Apple Pay, AfterPay and Google Checkout*. If you would like to pay by check, you may do so through PayPal. For more information on our secure payment options available, please click here.*where available from Google

Billing Information

1. What will appear on my statement when I make a purchase?

The SkinMedix.com charge will be listed on your statement as: BOLT-SKINMEDIX.COM or BOLT-SKINMEDIX

Shipping & Delivery
Find all information on Shipping, Delivery, and International Shipping on the Shipping Details page.

Refunds & Returns
For all information on Refunds and Returns, please click here.

Customer Reviews
Trust Guard Security Scanned

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